Chinook Regional Library

I.    INTERLIBRARY LOAN PROCEDURE 

Due to the relatively small collections in most branch libraries, the process of interlibrary loans plays a major role in delivering a good service to library users. 
Before proceeding with an interlibrary loan request it is always a good idea to make sure that the material needed is not already available in your own collection.
In many cases it is also important to refer the borrower to the online databases accessible through the Chinook Regional Library web page.  These online databases have millions of up to date articles on a multitude of topics.  
Talking books and videos held by Swift Current branch are not available through interlibrary loans, unless you are a branch using the courier service.
Chinook patrons registered as blind or visually impaired are eligible for talking books from other systems.  These can be requested by e-mail.

The borrowing library is the library which requires the book.
The lending library is the library which provides the book.
  1. Automated branches – interlibrary loan procedure
    1. If the request is located at one of the automated branches within Chinook, a hold should be placed using your online catalogue (Horizon)
    2. If the material requested is located in a non automated branch, an e-mail has to be sent to headquarters requesting that title.  In a few cases, the green request form is being used.  Headquarters Interlibrary Loans staff will arrange for the material to be sent to the borrowing library.
    3. When using e-mail, it is requested that a separate e-mail be sent for each individual request.
    4. If the material is not available in the Chinook Regional Library, the Gateway catalogue should be searched.  The Gateway provides online access to all public library holdings in Saskatchewan.  If the requested material is located, a request can be placed on the Gateway which will transfer the request to the RSS Interlibrary Loans Tool.
    5. The RSS interlibrary software allows branches to manage books borrowed and lent outside of the region.  
    6. The automated branches manage the RSS to the point that they manage the process of requesting material from beginning to end, with no assistance from headquarters staff.  If there are problems, headquarters interlibrary loans staff are always ready to help with any trouble shooting.
    7. In depth training is provided in the use of all of these online tools and manuals are provided giving step by step instructions on how to work the programs.  Training is provided by headquarters staff, or local branch staff already familiar with all of the routines.
    8. If the requested material can not be found by using the resources mentioned above, an e-mail should be sent to headquarters providing as much information as possible.  

      9. Automated branches include: Cabri, Gravelbourg, Gull Lake, Herbert, Hodgeville, Leader, Maple Creek, Shaunavon, Swift Current, and Headquarters.

  2. Non–automated branches – Interlibrary Loan Procedure
    1. If the request is available in one of our automated branches, a hold can be placed on HIP. ( HIP is our online public access catalogue)
    2. HIP can be accessed through the Chinook Regional Library web site.
    3. HIP can be used by patrons on their own home computers or at the library.
    4. Patrons using HIP have to be registered as the hold process will ask for a library card number and a PIN number.
    5. If the request is not available in one of the automated branches, the request can be e-mailed to headquarters. The old green request form can also be used if necessary.  Again the headquarters interlibrary loan staff will forward the request to the branch holding the book(s).
    6. When using e-mail, it is requested that a separate e-mail be sent for each individual request.
    7. Books requested and not found in our own catalogue should be searched for on the Gateway.  If found on the Gateway, a hold can be placed.  This request is directed to RSS.
    8. Non automated branches are also provided with a manual for the management of interlibrary loans at their particular level.  Training is provided by headquarters staff or local branch staff already familiar with the routine.
    9. If the search on the Gateway is not successful, an e-mail request should be sent to headquarters.  When in doubt, please send requests to headquarters.
 
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